Backup and Restore Drill
We prove your backups actually restore, measure how long it takes, and fix the gaps we find on the way.
Timeline: 7 working days
₹12,999
GST included
Managed Support
Popular
Managed Application Support — Monthly
A monthly retainer covering monitoring, patching, bug fixes and a named engineer who already knows your system.
- Price incl. GST
- ₹29,999
- Timeline
- Onboarding in 5 working days, then ongoing monthly
- Deliverables
- 7 listed below
Overview
About this service
Support arrangements usually fail in one of two ways: nobody is responsible, or the responsible person has never seen your code before the day it breaks. This retainer starts with an onboarding week where we learn your system properly. After that you get proactive monitoring, security patching, and 20 hours a month of engineering time for bugs and small improvements, with response times written into the agreement rather than implied. Unused hours roll over once. There is a rolling monthly term, so the work has to be worth renewing.
Deliverables
What you receive
- 01 Named engineer plus a documented backup, both onboarded to your system
- 02 24 by 7 monitoring with alerting on availability and error rates
- 03 Response within 2 hours for critical issues during business hours
- 04 20 engineering hours per month for bug fixes and small changes
- 05 Monthly security patching for operating system, framework and dependencies
- 06 Backup verification and a quarterly restore test
- 07 Monthly report covering incidents, work completed and recommendations
Benefits
Why it is worth doing
-
Someone who already knows your system when something breaks
-
Security patches applied on a schedule rather than after an incident
-
Small improvements keep shipping instead of queueing forever
Process
How the work is carried out
-
1
Onboard
A week spent learning the codebase, infrastructure and history
-
2
Monitor
Alerting tuned to your system so pages mean something
-
3
Deliver
A prioritised queue worked each month, agreed with you
-
4
Review
A monthly call on what happened and what to do next
Best suited to
- Companies with a live product and no in-house engineering team
- Businesses whose developer left and whose application still runs
- Teams needing cover for holidays and unexpected absence
What we need from you
- Repository, infrastructure and monitoring access
- A single point of contact who can prioritise the monthly queue
- Whatever documentation exists, even if it is out of date
You can share these from your order page after checkout. The timeline starts once they are received.
FAQ
Questions about this service
Additional hours are billed at an agreed rate, or we scope larger work as a separate fixed-price engagement. Nothing is charged without approval.
No. It renews monthly and you can stop with 30 days notice.
Monitoring and critical response run around the clock. Non-critical work is handled in business hours.
Have a question before you order?
Tell us about your project and we will confirm whether this service fits, or suggest a better option.
This is a professional service delivered remotely; nothing is physically shipped. See the Delivery Policy and Refunds & Cancellation for how delivery, delays and refunds are handled.
Related services
You may also need
Domain and Email DNS Check
We review one domain’s DNS and email records (SPF, DKIM, DMARC) and explain what to fix so your emails land properly.
Timeline: 1 working day
₹100
GST included
Production Incident Runbook Pack
Written runbooks and an on-call rota so the next outage is handled by procedure rather than by whoever answers first.
Timeline: 10 working days
₹14,999
GST included
Uptime Monitoring and Alerting Setup
Monitoring that tells you what is wrong before customers do, tuned so alerts stay worth waking up for.
Timeline: 6 working days
₹9,999
GST included
Incl. GST
₹29,999