Terms of Service

These terms form a binding agreement between you and Fluxeentra covering this website and every engagement bought through it. By browsing the site, creating an account or paying for an engagement, you accept them.

By placing an order, you confirm that you are at least 18 years old and are authorised to act for the business on whose behalf you are ordering.

If we have signed a separate written contract with you, such as a master services agreement or a purchase order we have countersigned, that document prevails where it conflicts with these terms. These terms continue to apply to anything it does not cover.

Your contract is with FLUXENTRA LABS PRIVATE LIMITED, registered at 4th Floor, No. 92, VB Arcade, ITI Employees Layout,Nagarabhavi, Mallathahalli, Bengaluru, Bengaluru Urban, Karnataka, 560056., GSTIN 29AAGCF6652G1ZD.

We carry out the work ourselves and are not a marketplace, listing service or intermediary. If we bring in a specialist for part of an engagement, we remain responsible to you for all of the work.

An engagement is a one-time piece of work with a fixed scope and a fixed fee, bought from a service page in our catalogue. Before you pay, the service page shows the deliverables, the technology used, the turnaround in working days, what we need from you and the price.

• Scope means the deliverables listed on the service page on the date you paid. Anything not listed is outside the engagement.
• Deliverables are the outputs we hand over, such as source code, infrastructure definitions, pipelines, design files, dashboards, test suites and documents.
• Kickoff is the point at which we have your payment, your completed technical brief and the access the service page requires.
• Handover is the point at which all deliverables are in your systems, together with the written handover document.
• Working day means Monday to Saturday, excluding public holidays observed at our registered office.

We do not sell physical goods, so there is no stock, courier or tracking number. Ordering more than one unit of an engagement repeats the scope rather than enlarging it. For example, two units of an integration covering five endpoints cover ten endpoints, not one larger integration.

An engagement is not a block of hours, a reserved team or a retainer. Nothing renews automatically and there is no notice period.

You can check out as a guest or create an account. If you have an account, you are responsible for keeping your password secure and for all activity under it. Tell us immediately if you suspect unauthorised access. We may suspend an account that we reasonably believe is being misused, and we will tell you why.

Adding a service to your basket does not place an order. An order is placed when you complete checkout, and it is accepted only when the payment gateway confirms payment and we send an order confirmation. Until then, no contract exists for that work.

We may decline an order and refund it in full if:

• the engagement would not meet your needs;
• the details provided are incomplete, inaccurate or clearly test data;
• carrying out the work would breach the law, a platform policy or the rights of another person;
• a listing or pricing error is discovered before kickoff;
• suitable engineers are not available within the stated turnaround.

• All fees are in Indian Rupees and include GST. The amount shown at checkout is the amount charged, and nothing is added later.
• We issue a tax invoice showing the GST component and our GSTIN 29AAGCF6652G1ZD to the billing details you provide. To claim input tax credit, enter your registered business name, address and GSTIN at checkout.
• Payment is made by UPI through a licensed payment gateway. Card numbers, UPI PINs and banking credentials never reach our servers.
• Work does not begin until the gateway confirms payment. If money has left your account but the order still shows as unpaid after 48 hours, send us the order number and UPI reference and we will reconcile the payment.
• Published fees may change at any time. The fee for an engagement is the one shown when you paid.
• Discounts are genuine reductions from our own published fee. We do not display inflated reference prices.
• Unless the service page states otherwise, third-party costs are not included in the fee. Cloud usage, SaaS subscriptions, domain and certificate fees, app store charges and paid API quotas are billed to you directly by those providers.
• If your organisation needs to raise a purchase order before paying, contact us with the order details first. Catalogue checkout remains prepaid.

Each service page states a turnaround in working days. The turnaround starts only when we have all three of the following: confirmed payment, your completed technical brief, and the access listed on the service page.

• Engineers are assigned and work begins within 3 working days of that point, and we give you a delivery date on the first day.
• Delivery is remote. Work is merged into your repositories and provisioned in your own cloud accounts, and the handover pack is sent by email and made available in your dashboard.
• Handover includes a written document covering architecture, decisions, runbooks and known gaps, and a walkthrough recording for you to keep.
• If we expect to miss a delivery date, we will tell you before that date, with the reason and a revised date.

Acceptance. After handover, you have 7 working days to notify us in writing that anything in the scope is missing or materially incorrect, and we will fix it. If you do not notify us within that period, or if you put the work into production use, the engagement is treated as accepted. Acceptance does not shorten the revision round or the defect remedy in clause 14.

Our Delivery Policy explains the process, the turnarounds and what pauses the delivery clock.

Every engagement includes one revision round, which must be requested within the window stated on the service page. A revision brings the delivered work into line with the agreed scope through corrections, adjustments and refinements. Please send all revision points together as a single list.

A revision cannot be used to change the brief. The following are treated as new work, not revisions:

• deliverables that were not in the published scope;
• a change of direction, platform, framework or design language after work has started;
• requirements that existed at the time of briefing but were not shared with us;
• rework needed because a third-party system on your side has changed.

We quote change requests separately in writing, stating the fee and the effect on the delivery date. No additional work is started or charged until you accept the quote in writing.

If we conclude during an engagement that the scope you bought will not achieve its purpose, we will stop and tell you. You can then switch to a different engagement or receive a refund under our Refunds & Cancellation policy.

Meeting a fixed delivery date depends on both parties. You agree to:

• provide accurate business and billing details and an email address that you monitor;
• complete the technical brief and provide the repositories, cloud accounts, environments, design files, sample data and credentials listed on the service page;
• grant access at the lowest permission level the work requires, through your own single sign-on where available, and revoke it after handover;
• appoint one contact who can answer questions and approve decisions, and who remains available during the engagement;
• respond to review requests and questions within 7 working days;
• ensure that any code, content, designs, brand assets or data you give us are accurate and that you have the right to provide them;
• use anonymised, masked or synthetic data wherever it is sufficient, and not share live personal data with us unless the service page provides for it and a data processing agreement is in place;
• maintain your own backups, and review and test all work before releasing it to production.

While we are waiting on you, the turnaround is paused and the delivery date moves by the same period. There is no charge for a reasonable pause. If we are still waiting 30 days after our request, clause 16 applies.

• Your materials. Code, content, data, designs, trade marks and brand assets that you provide remain yours. You grant us only the licence needed to carry out the work, and that licence ends at handover.
• Work product. On receipt of the fee in full, all rights, title and interest in the deliverables created specifically for you under the engagement, including source code, infrastructure definitions, pipeline configuration, design files, documentation and test suites, pass to you worldwide and in perpetuity. We keep no licence to resell them and no claim over how you use them.
• Before payment in full. The deliverables remain ours and are licensed to you for evaluation only. Using unpaid work in production is a breach of these terms.
• Our pre-existing materials. Materials we owned before the engagement, or develop for use across clients, remain ours. These include internal libraries, scaffolding, reference architectures, checklists, generators, delivery methods, templates and know-how. No engagement transfers them, and we remain free to use the general skills and experience gained while working with you.
• Our materials within your deliverables. Where our materials are included in a deliverable, you receive a perpetual, worldwide, royalty-free, non-exclusive licence to use, host, modify and sublicense them as part of that deliverable, including the right to pass them to a successor of your business or to a later supplier. You may not extract and sell them separately.
• Open-source and third-party components remain subject to their own licences. We use permissively licensed dependencies by default, list each dependency and its licence in the handover document, and consult you before using a copyleft component.
• Publicity. We will not name you as a client, publish your logo or describe your systems without your written permission. We may describe the general type of work we do without identifying you.

The design, text, code and catalogue structure of this website belong to us and may not be copied or republished without permission.

Confidentiality obligations apply to both parties from the first discussion, not only once an order is placed.

• Confidential information means information shared by either party that is marked confidential or that a reasonable person would regard as confidential, including source code, architecture, credentials, roadmaps, customer lists, commercial terms, security findings and unreleased work.
• Each party will use confidential information only to perform the engagement, share it only with people who need it for that purpose, and protect it with at least the same care it gives its own.
• These obligations do not apply to information that is public through no breach, was already lawfully held, is developed independently without reference to the disclosure, or must be disclosed by law or court order. In the last case, we will tell you first unless we are legally prevented from doing so.
• The obligations continue for 3 years after the engagement ends, and indefinitely for source code, security findings and trade secrets.
• Findings from an audit or penetration test are reported only to you. We will not publish, sell or disclose them to any third party without your written consent.
• We will sign your mutual non-disclosure agreement, or provide ours, before any brief is shared. You can ask for this at any time.

Access to your systems is limited in time and revoked at handover. We do not accept credentials by chat or email; please use a secrets manager or your own identity provider.

How we handle personal data about you, including account, billing, order and brief data, is described in our Privacy Policy, which is prepared under the Digital Personal Data Protection Act, 2023.

If an engagement requires us to process personal data about your users, you remain the Data Fiduciary and we act on your documented instructions. Before work begins, we sign a data processing agreement covering purpose limitation, security measures, sub-processing, breach notification and deletion at the end of the engagement. We can provide our agreement or review yours.

• Cloud platforms, SaaS tools, APIs, app stores, registries, CI runners and domain registrars are contracted by you, in your own name, and paid for by you directly. This means nothing has to be rebuilt or migrated if you stop working with us.
• Their availability, pricing, rate limits, policy changes, deprecations and account decisions are outside our control. We are not liable for outages, suspensions, breaking API changes or price increases imposed by a third party, although we will point out risks that we can foresee.
• If the work depends on a paid licence, plan tier or quota, the service page says so. Unless we have agreed otherwise in writing, the decision to buy it and its cost are yours.
• Third-party licence terms, including those for open-source software, commercial libraries, fonts, stock assets and model providers, bind you as well as us. We list them in the handover document so that they can be accounted for in any later audit.

We will not build, host, operate or advise on anything intended to:

• break Indian law or the law of the place where the system will operate;
• run unlicensed gambling or lotteries, or trade in narcotics, weapons or counterfeit goods;
• create or distribute malware, credential harvesting tools, botnets or ransomware;
• scrape or send spam in breach of the terms of another platform, or send unsolicited bulk messages;
• track, profile or monitor identifiable individuals without a lawful basis and their knowledge;
• host material that exploits children or is otherwise unlawful;
• make misleading financial, medical or investment claims;
• infringe the intellectual property, privacy or publicity rights of others.

You must not probe, overload, reverse engineer or interfere with this website, scrape the catalogue, or use the site to place fraudulent orders.

If we find our work being used for any of these purposes, we will stop immediately and report it where the law requires. No refund is payable for work already performed in that case.

Our warranties.

• We perform the work with reasonable skill and care, using engineers experienced in the relevant technology.
• At handover, the deliverables will materially conform to the scope published on the service page.
• We have the right to grant the rights described in clause 9 and, to our knowledge, the work product does not infringe the intellectual property rights of any third party.

Defect remedy. If, within 15 days of handover, you report a material defect caused by our work and not by a change on your side, we will correct it free of charge. That correction, or a refund under our Refunds & Cancellation policy where the defect cannot be corrected, is your primary remedy.

What we do not warrant. We do not warrant:

• that any software is free of all defects;
• that the work will continue to function unchanged as operating systems, runtimes, browsers, cloud services and third-party APIs change;
• any commercial or operational result, such as revenue, conversion, uptime, latency, search ranking, funding or cost savings, which depend on decisions and market conditions outside our control;
• that a security review, audit or test will find every vulnerability. An assessment reports what was found within the agreed scope and time period and is not a certificate of security;
• that this website or any dashboard will be available without interruption.

To the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded.

• Our total aggregate liability arising out of or in connection with an engagement, on any basis, is limited to the amount you actually paid for that engagement.
• Neither party is liable for indirect or consequential loss, including loss of profit or revenue, loss or corruption of data, loss of goodwill, business interruption, wasted management time or loss of anticipated savings.
• We are not liable for loss resulting from your failure to keep backups, test before release, keep dependencies patched after handover, or act on a risk we notified to you in writing.
• Any claim must be brought within 12 months of the handover date of the engagement concerned.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or death or personal injury caused by negligence. Your statutory rights as a consumer are not affected.

You may stop buying from us at any time. There is no minimum term, no automatic renewal and no notice period.

We may suspend work on an engagement, or terminate it, if:

• a payment fails, is reversed or is charged back;
• information, approvals or access we requested have not been provided within 30 days of our request;
• clause 13 is breached;
• continuing would put us in breach of the law or of a professional obligation;
• either party becomes insolvent or stops trading.

On termination, fees already earned for work performed remain payable, and any amount paid for work not delivered is refunded under our Refunds & Cancellation policy. Paid work in progress is handed over in its current state with the documentation completed so far, and our access to your systems is revoked. Clauses 9, 10, 11, 14, 15 and 18 survive termination.

Neither party is liable for a delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, government action, failure of national power or telecommunications infrastructure, a major cloud or internet backbone outage, or industrial action other than by our own staff.

The affected obligations are suspended for as long as the event continues, and we will promptly tell you what has happened and how it affects your delivery date. If the event lasts more than 30 consecutive days, either party may terminate the affected engagement in writing, and we will refund the fee for any part not delivered.

These terms, and any dispute arising from them, are governed by the laws of India.

Before taking formal action, please use our grievance redressal process, which has a designated officer and published timelines. If the matter is not resolved, both parties will try in good faith to settle it within 30 days of a written notice of dispute.

If it remains unresolved, the courts with jurisdiction over our registered office (the address given in clause 2) have exclusive jurisdiction. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019.

• Notices. Notices under these terms must be given in writing, by email to care@fluxeentra.com, or by post to the registered address in clause 2.
• Assignment. You may not assign this agreement without our written consent, which we will not unreasonably withhold. We may assign it to a successor to our business without affecting your rights.
• Subcontracting. If we engage a specialist to carry out part of an engagement, we remain responsible for their work as if it were our own.
• Relationship. Nothing in these terms creates a partnership, joint venture, agency or employment relationship between us.
• Non-solicitation. Neither party will solicit the named staff of the other party who worked on an engagement, during the engagement or for 6 months after it ends. Responding to a public job advertisement is not solicitation.
• Severability. If a clause is held to be unenforceable, the remaining clauses continue in effect and that clause is limited to the minimum extent necessary.
• No waiver. Not enforcing a right on one occasion does not waive the right to enforce it later.
• Entire agreement. These terms, the service page you bought from and any document signed by both parties form the entire agreement. Statements made in a call do not form part of it unless they are confirmed in writing.
• Language. The English version of these terms prevails.
• Changes. We may update these terms. The version published when you place an order applies to that order. The date at the top of this page shows the current version, and material changes are highlighted here.

If any clause is unclear, please ask us before you place an order.

• Email: care@fluxeentra.com
• Phone: 9502021636
• Registered office: 4th Floor, No. 92, VB Arcade, ITI Employees Layout,Nagarabhavi, Mallathahalli, Bengaluru, Bengaluru Urban, Karnataka, 560056.
• Formal complaints: our grievance redressal process, which has published timelines.

Contact us or read our frequently asked questions.