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Usability Test with Five Users

Five moderated sessions on your live product, with recordings and a ranked list of the problems people actually hit.

Price incl. GST
₹14,999
Timeline
12 working days
Deliverables
7 listed below

Overview

About this service

Five users find most of what is wrong. We recruit participants matching your audience, give them realistic tasks on your live product, and watch without helping. What emerges is rarely what the team expected. Each finding is ranked by how many participants hit it and how badly it blocked them, and every one is backed by a video clip you can show a sceptical colleague. Arguments about whether a screen is confusing end quickly when somebody watches three people fail on it.

Deliverables

What you receive

7 items
  1. 01 Recruitment and scheduling of 5 participants matching your user profile
  2. 02 Task-based moderated sessions of 45 minutes each, screen and audio recorded
  3. 03 Highlight clips for every significant finding
  4. 04 Findings ranked by severity and frequency
  5. 05 Specific recommended fixes, not just descriptions of problems
  6. 06 Success and completion rate per task
  7. 07 Debrief session with your product and design team

Benefits

Why it is worth doing

  • Evidence that ends internal debate in about ten minutes

  • Fixes prioritised by observed impact rather than opinion

  • A repeatable test plan your team can run again after changes

Process

How the work is carried out

  1. 1

    Plan

    We agree the tasks, the participant profile and what counts as success

  2. 2

    Recruit

    Participants sourced, screened and scheduled

  3. 3

    Test

    Five moderated sessions run and recorded

  4. 4

    Report

    Findings ranked, clips cut, and recommendations presented

Best suited to

  • Products with traffic but poor conversion or completion rates
  • Teams disagreeing internally about whether a flow is confusing
  • Anyone about to spend heavily on a redesign

What we need from you

  • A working product or prototype and access credentials for testers
  • Agreement on the tasks and the user profile to recruit against
  • Attendance at the debrief from whoever decides what gets fixed

You can share these from your order page after checkout. The timeline starts once they are received.

FAQ

Questions about this service

Five reliably surfaces the major usability problems. Beyond that you get diminishing returns until you have fixed the first round.

Yes, in Hindi, Tamil, Telugu, Marathi and Bengali. Mention the language at checkout.

Yes, as a comparative study. It adds two days and is quoted on request.

Have a question before you order?

Tell us about your project and we will confirm whether this service fits, or suggest a better option.

Ask about this service

This is a professional service delivered remotely; nothing is physically shipped. See the Delivery Policy and Refunds & Cancellation for how delivery, delays and refunds are handled.

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Next step

Have something to build, fix or modernise? Start with a conversation.

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